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Account
Management |
We
view the customers participating in our program as partners in the delivery
of quality healthcare services. To support these partnerships, MedSolutions
locates experienced Account Managers in regional field offices near our
client healthplans. Our goal is to give our customers unlimited access
to MedSolutions’ staff and services.
Your
Local Partner
Our Account Managers function as partners to both payors and providers,
assessing needs and responding quickly to meet those needs. They monitor
program performance towards meeting customer expectations, and mobilize
resources when necessary to meet needs and expectations.
We
believe the Account Manager’s role is one of service and communication,
with the ultimate goal being to ensure continued customer satisfaction.
Our Account Managers work diligently to:
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Streamline
the administration of radiology management services
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Facilitate
provider education
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Conduct
joint meetings with the healthplan to ensure continued customer satisfaction
- Develop and maintain
partnerships between providers, MedSolutions, and client healthplans.
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Maura Brady, Director
of Account Management for the Western Region Arizona, Nevada, Washington
Maura Brady joined
MedSolutions as an account manager in October 2001. She has over
nine years of experience as an account manager, and six years as a
sales manager with pharmacy benefit management and retail/mail
pharmacy programs. She has worked with PCS Health Systems and Walgreen's
Health Initiatives, and she was a trainer for Blue Cross
Blue Shield of California. Maura received her BS in Physiology from
the University of California at Berkeley.
To contact Maura, call
480-344-3426, or Email her at maura.brady@medsolutions.com.
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Maureen Collins, Director of
Account Management in Arizona

Maureen Collins brings over 15 years of
management experience to MedSolutions, including her most recent
position as Director of Operations for e|Q|Care, where she was
responsible for managing client services, claims operations and
provider relations for the managed health care market. Formerly client
services manager for NDC Health Information Services, she led the
effort in bringing new software products for the pharmacy market into
automated production. Collins also served as the director of public
relations for fourteen automobile franchises.
Collins holds a B.S. degree in Business
Administration from Northern Arizona University. She graduated Summa
Cum Laude from a demanding executive management program that included
studying all business disciplines. She completed her studies with
honors, earning a certificate in International Management and
Marketing from the Netherlands.
To contact Maureen, call 480-502-4463, or Email her at
maureen.collins@medsolutions.com
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Patrick Dawson, Director of
Account Management for the Northeast
Connecticut, Maine, Massachusetts, New Hampshire
Patrick Dawson joined MedSolutions
in December 2000. He previously worked for Magellan Specialty Health
of Sunrise, Florida. Patrick has over seven years of managed
care experience working with health plans and providers. A native
of Massachusetts, Patrick graduated from Rutgers University in New
Brunswick, NJ in 1987 with a degree in Business Economics. He also
earned a Masters degree in Public Administration from American International
College in Springfield, Massachusetts.
Patrick can be reached at 413.532.1306,
or toll-free at 888.295.2954. His email address is patrick.dawson@medsolutions.com.
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Kathy Flitcraft, Director
of Client Implementations Kathy Flitcraft became an account
manager for MedSolutions in October 2001. During the five years
prior to joining MedSolutions, she was an account manager for
Magellan Health Services, responsible for provider relations,
claims, and customer service. Formerly, Kathy served as director of
operations for CARE Programs, a division of Spectera, Inc., which
specialized in providing utilization management programs to
self-insured employer groups.
Kathy began her 25-year career in the
healthcare industry working for a gynecological practice in Baltimore,
Maryland, where she was ultimately responsible for managing the
day-to-day operations while maintaining the delivery of efficient
and quality-oriented healthcare services.
Kathy can be reached at 410-861-9022.
Her email address is kathy.flitcraft@medsolutions.com.
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Theresa
McCarthy-Sayer, Director of Account Management for the Southwest:
Texas
Theresa McCarthy-Sayer joined
MedSolutions in April 2002 as director of account management.
Theresa began her healthcare career in 1991 with Prudential
Healthcare, where her experience included managing Customer Service
and Marketing Departments in San Antonio and Dallas, Texas. Her last
position with Prudential was in Provider Relations where she served
as a contract analyst responsible for various ancillary and hospital
contracts. Theresa also worked for Theraphysics Corp, a PT/OT, SNF
and home health company. At Theraphysics she held positions as
national director of contracting, regional director of managed care,
and network manager. Theresa holds a BBA in Business Management from
the University of Texas at San Antonio.
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